Replacement parts
Any part which is faulty we will exchange or refund if the item is not in stock.
 
Posting time
All items purchased before 2.00pm we will post same day all items purchased on weekend will be posted on monday.

Paypal Address
Please make sure that your address in paypal is up to date as we use the paypal address for posting your goods, If you need the item posted to a different address please complete the form at checkout.
 
Lost  /delayed items
Royal Mail will not class a item missing until 14 working days (UK) 28 working days international
If after this time you still do not get anything in the post please contact us
Warranty
All parts come with a 1 month warranty and a 14 day cooling off period

Damage to parts whilst fitting
When your part has arrived please check carefully for any cosmetic or visual damage / defects.If you notice any damage please contact us if the part is fitted and you are happy with the condition it was delivered to you and you damage it whilst fitting we are unable to accept the return.
 
Refunds
We offer a full money back guarantee if the item you have recived is not the same as in the description or want to retun the item if you do not need it any more before the cooling off period.
Please contact us if you want to return the item for a refund.
Postage Refund uk & international:
If a item you have recived is faulty we will refund the return posstage costs, if you simply have changed your mind you do not need the item any more and want to return it then the buyer is resposible for return postage costs.
Contact us
You can contact us by email, web form or calling us,
Registered business address is:
Mtech Trading Limited
324 Green lane
Small heath
Birmingham
B9 5DP
 
Please note that no stock is located at this address.

Loyalty Points
Any loyalty points issued by Mtech Trading Ltd are issued at our discretion - points can be added and deducted at our discretion.
Loyalty points are non transferable, points will be issues on accounts when we dispatch orders, and cancelled, refunded or declined orders will have the points deducted. 
We reserve the right to change point value and remove the loyalty point promotion without notice. 
Points are valid for 6 months from the date the order was dispatched. 
Points are only available to customers who register / hold accounts , we are unable to add points from previous orders or orders processed without logging in / crating an account.
When PayPal Express is used our checkout and registration is bypassed by PayPal, due to this no points can be allocated if PayPal Express is used.

Current rates of loyalty points are £1 spend = 1 point, 1 point = £0.02. Points are issued on item value only excluding shipping costs

MTech Trading Ltd is registered in the UK
Company number: 8594997
VAT number: GB184607195

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